As the pandemic and its devastation come slowly under control we have moved closer to our pre-pandemic ways. While we learn to live with the virus we continue to follow all government regulations and guidance. We have relaxed our previous strict limits on person to person contact. Face to face consultations are becoming more common. We are happy to continue to provide contactless consultations when requested.
We have dispensed with electronic record keeping for contact tracing and no longer require checking in via QR codes and the Service Victoria app. Also we will not be checking COVID vaccination status any more.
We continue to encourage the simple things, please continue to:
Not attend our practices if you are unwell, have any symptoms of COVID, or have been directed to isolate under current government directives. If you fall into one of these categories and you cannot postpone your visit, please call the clinic and we will work with you to find an arrangement.
Practice good hand hygiene, wash and / or sanitise your hands regularly especially before and after you visit our clinics.
Cover your nose and mouth when you cough or sneeze with your elbow or a tissue. Dispose of tissues in garbage and wash or sanitise your hands afterwards.
Where practical, keep a safe distance from anybody who is not part of your household while at the clinic.
Wear a properly fitted face mask at the clinic when you can’t distance or if you feel more comfortable.
Limit the number of people who attend our clinic with your pet.
We expect all visitors to our clinics to follow government rules and all reasonable directions and requests from our staff. We will not tolerate aggressive or threatening behaviour or law breaking.
Due to the changes we have had to make to our work practices you may notice longer wait times in the clinics and on hold during telephone calls. At times you may have difficulty contacting us by phone and the Mill Park and St Helena clinics may be closed for periods with little notice.
Rest assured that we are doing our best to provide the service we wish to provide and which you expect but ask you to continue to be patient and courteous.
To reduce frustration we suggest:
Checking for text message confirmation or calling the Mill Park or St Helena clinics on the day of your appointment to confirm.
Waiting and calling again if you initially have trouble contacting any of our clinics by phone.
Planning ahead and organizing repeat prescriptions at least several days to a week in advance.
We continue to look forward to a return to our pre COVID lives.
Keep safe and get your booster vaccination as soon as you are eligible.